Amanda, COO at Virtual Vision, and Paul, Account Exec at KnowHow discuss the crucial role of the person answering the phone in a restoration business. The first phone call sets the tone for the company's values, visions, and culture, and it is often the homeowner's first contact with a restoration company. The video emphasizes the need for empathy and compassion in this initial interaction, and how it can help establish trust and reassure homeowners in times of panic or shock. The importance of clear communication, transparency, and treating every loss as if it's your own family's is also highlighted, as they contribute to building long-lasting customer relationships in a competitive market.
Want to learn more? Join Virtual Vision at our upcoming webinar "Caring Connections: Elevating Customer Service in First Interactions" on September 21, 2023 at 12:00 pm CST.
Register by visiting www.virtualvision.com/webinars
IMPORTANT LINKS:
💻 Virtual Vision:
https://www.virtualvision.com📘 "Winning With Workers" by KnowHow:
https://tryknowhow.com/
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